Five engagements. Transparent pricing.

Before any paid work begins, we onboard you formally. NDA signed, access provisioned, stakeholders interviewed, kickoff scheduled. This is the bridge from free conversation to billable work — and it's where we eliminate surprises on both sides.

WHAT'S INCLUDED

• Mutual NDA, signed digitally
• Kickoff call with all key stakeholders
• Tool, system, and document access setup
• Operational inventory (what you have, what you use)
• Scope confirmation for the engagement that follows

TERMS

FEE

Non-refundable, paid before work begins.

TIMING

Completed in 5–7 business days.

OUTCOME

You receive a signed engagement letter for the next phase.

The deep work. We map your operations end-to-end, interview your team, walk through your tools, and produce a prioritized findings report with measurable ROI projections. You can act on it yourself, hand it back to us for execution, or take it to another team — your call.

WHAT'S INCLUDED

• Stakeholder interviews (founders, ops leads, frontline staff)
• Current-state process mapping
• Bottleneck, waste, and risk identification
• Prioritized recommendations matrix (impact × effort)
• ROI projection per recommendation
• Quick-win list — changes you can make this week
• Final audit report (delivered as PDF and live document)
• Walkthrough call with full Q&A

TERMS

TIMING

2–4 weeks depending on company size and scope.

GUARANTEE

If our recommendations don't show projected savings of at least 2× your audit fee, we refund the audit fee in full.

OWNERSHIP

The report and all artifacts are yours to keep regardless of next steps.

We build what the audit calls for — or what you already know needs building. Custom automations, system integrations, internal tools, dashboards, AI workflows. One project, fixed scope, fixed price. No "we'll bill the hours."

TYPICAL PROJECTS

• Workflow automation across existing tools (Zapier/Make/custom)
• System integrations (CRM ↔ accounting ↔ ops platforms)
• Internal dashboards and operational reporting
• Custom internal tools (admin panels, intake forms, etc.)
• AI workflows for repetitive operational tasks
• Process redesign with supporting tooling

TERMS

PRICING

Fixed price quoted after scoping. No "discovery surcharges."

PAYMENT

30% on signature. 40% at midpoint deliverable. 30% on final acceptance.

TIMING

Typically 4–12 weeks depending on scope.

OWNERSHIP

You own the code, configuration, and documentation upon final payment.

SUPPORT

30 days post-launch support included.

AI used as a tool, not a sales pitch. We build production AI workflows that handle specific, scoped operational tasks — with monitoring, safety rails, fallback paths, and clear ownership. If AI isn't the right fix, we tell you, and we don't build it.

WHAT WE BUILD

• Document and email processing agents
• Customer support triage and routing
• Quality-check and review agents
• Internal-knowledge retrieval systems
• Multi-step workflow agents with human-in-the-loop checkpoints

TERMS

STRUCTURE

Turnkey project structure: fixed price, 30/40/30 milestones.

MONITORING

Includes basic observability dashboard so you can see what the AI is doing.

HONESTY

If AI isn't the right answer for your problem, we'll tell you in the audit.

The work nobody wants to do. We turn the knowledge that lives in your founders' heads into runbooks, SOPs, and decision trees that your team can actually follow. Documentation that survives turnover.

DELIVERABLES

• Standard Operating Procedures (SOPs) for key workflows
• Runbooks for recurring operational tasks
• Decision trees and escalation paths
• Onboarding documentation for new hires
• Owned in your platform of choice (Notion, Google Docs, Confluence)

We run your operations for you. Continuous improvement, automation building and maintenance, monitoring, execution. The team you don't have to hire — and don't get locked into.

WHAT'S INCLUDED

• Dedicated operations specialist + backing team
• Continuous process improvement
• Building and maintaining automations as needs evolve
• Monthly strategy calls and progress reports
• Slack/email coverage across timezones
• Quarterly business review with ROI tracking

TERMS

MINIMUM

3-month initial commitment. After that, month-to-month.

NOTICE

30 days written notice to cancel after the initial 3 months.

OWNERSHIP

You own all work products. If you leave, we hand over everything — code, configs, docs.

SCALING

Retainer can be scaled up or down month-to-month after the initial period.